Contact Us 🐼

We'd love to hear from you! Whether you have a question about your order, need help with a product, or just want to say hello — we're here for you.

📧 Email Us

The fastest way to reach us is by email:

support@thehiddenpanda.com

We typically respond within 24–48 hours (Monday to Friday, 8 AM – 6 PM EST).

🕐 Customer Support Hours

Monday – Friday: 8:00 AM – 6:00 PM EST
Saturday – Sunday: Limited support

📦 Order Issues

If you have a question about your order, please include:

• Your order number
• Your email address used at checkout
• A brief description of the issue

This helps us resolve your query as quickly as possible!

🔄 Returns & Exchanges

For return or exchange requests, please visit our Returns & Exchanges page for full details and instructions.

🚚 Shipping Queries

For shipping information and delivery timelines, please visit our Shipping Policy page.

Thank you for being part of The Hidden Panda family 🐼
We're always happy to help!