Returns & Exchanges
Returns & Exchanges 🔄
Last Updated: May 2026
At The Hidden Panda, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help!
✅ Return Eligibility
- Items must be returned within 14 days of delivery
- Items must be unused, unwashed, and in original packaging
- Proof of purchase (order number or receipt) required
❌ Non-Returnable Items
- Items marked as final sale
- Customized or personalized products
- Hygiene-related products (once opened)
- Digital products
💰 Restocking Fees
| Condition | Restocking Fee |
|---|---|
| Unopened / Unused | 10% |
| Opened / Lightly Used | 20% |
🚫 Order Cancellation
If you wish to cancel your order, please contact us within 24 hours of placing it. A 5% cancellation fee applies for personal cancellations.
📦 Damaged or Incorrect Items
If you received a damaged or wrong item, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged/incorrect item
We will arrange a replacement or full refund at no extra cost.
🔄 How to Return — 5 Steps
- Email us at support@thehiddenpanda.com with your order number
- We'll confirm your return eligibility
- Pack the item securely in original packaging
- Ship it to the address we provide
- Refund processed within 7–14 business days of receiving the item
📧 Contact Us
support@thehiddenpanda.com
Mon–Fri, 8 AM – 6 PM EST
Thank you for shopping with The Hidden Panda 🐼
